Problems / quote-follow-up

How to follow up quotes that went quiet

Most quotes don't get rejected. They just never hear from you again. Following up is the cheapest sales work there is — and your software can do it for you.

6 industries share this problem · prices checked 27 July 2026 · no affiliate links

What to know

$0

Your job software already does this

ServiceM8, Tradify, Jobber, ServiceTitan and JobNimbus can all follow up quotes automatically. The feature is in your plan, switched off.

3 texts

Follow up until they answer, then stop

Day 2, 7 and 14 works for most trades. Big decisions take longer — roofers follow up for six weeks. Always stop the moment they reply.

Clinics

Health software doesn't have this — work around it

A treatment plan is a quote too, but no practice software follows it up. A $9-a-month workaround does the same job.

How to implement this today

  1. 1

    Open your job software's settings and find quote follow-up automations — ServiceM8, Tradify, Jobber, ServiceTitan and JobNimbus all have them.

  2. 2

    Set three touches: day 2, 7 and 14. Selling big-ticket work? Stretch it — roofers run six weeks.

  3. 3

    Use the default wording to start; short and human beats clever.

  4. 4

    Check it stops when the customer replies, then push this month's open quotes through it.

The fixes, industry by industry

9 of 10 fixes are already in software you might pay for.

Pick your industry to see what applies to you — or browse the lot. Prices as checked in each source guide on 27 July 2026.

Already in software you might pay for · 9

Electrical≈30 quotes/mo

Follow up every quote at day 2, 7 and 14

In this trade the quiet quote is the single biggest leak. Rewires, boards and chargers all get shopped, and most of them go silent for want of one nudge — not a discount.

ServiceM8 or Tradify$0 — included, off by default

Electrical≈8 hrs/mo

Turn on automatic quote follow-ups

Electrical work is compared across two or three quotes, and the job usually goes to whoever stays in the conversation. Up to five automatic email and SMS touches, stopping the moment the client replies. Off until you activate it in Settings.

ServiceM8 or Tradify$0 — included, off by defaultSetup guide ↗

Plumbing7 hrs/mo

Follow up the quotes people compare

Repipes, bathrooms and hot water replacements are compared across three plumbers. Those quotes need three touches; emergencies need none.

Jobber or ServiceTitan$0 — included, off by default

Plumbing≈7 hrs/mo

Turn on automatic quote follow-ups

Emergencies are never shopped. Repipes, bathroom jobs and hot water replacements are — and those are the quotes that go quiet. Three touches at day 2, 7 and 14, stopping when they reply.

Jobber or ServiceTitan$0 — included, off by defaultSetup guide ↗

Turn on booking reminders and quote follow-ups

Replacement quotes are shopped over weeks and tune-up bookings are forgotten over months. Both automations are in the plan (Connect and up) and off until you toggle them in Settings.

Jobber$0 — included, off by defaultSetup guide ↗

Pest Control≈10 open proposals

Follow up the proposal that went quiet

A homeowner quoted for a barrier system is comparing dread against dollars for a fortnight. Follow-ups at day 3, 10 and 21 — with the inspection photos re-attached — convert the ones who were persuading a spouse, not saying no.

ServiceM8$0 — included, off by default

Pest Control≈5 hrs/mo

Turn on automatic quote follow-ups

The treatment proposal that follows an inspection is a considered purchase — a barrier system or bait program is real money. Automated follow-ups at your cadence, stopping when the client replies, off until activated in Settings.

ServiceM8$0 — included, off by defaultSetup guide ↗

Roofing≈15 open proposals

Follow up every proposal for six weeks

Retail roofs are decided slowly — financing, spouses, second quotes. A follow-up sequence with the financing option resurfaced at week two is where the cheapest-quote competitor quietly loses.

JobNimbus$0 — included in workflows

Roofing≈6 hrs/mo

Turn on automatic follow-ups in your CRM

Roofing decisions take weeks, and the sold job usually belongs to whoever stayed in touch. Automated status-based follow-ups are included — capped at ten workflows on the Growing plan, so spend them on quote chasing, not internal notifications.

JobNimbus$0 — included in workflowsSetup guide ↗

Bought or built separately · 1

Dental≈10 plans/mo unaccepted

Follow up the treatment plan that went quiet

The crown that was 'let me think about it' is deferred, not declined. A touch at two weeks and again at two months — framed around the tooth, not the invoice — recovers cases at zero acquisition cost.

Make.com + PMS list export$9/mo

When not to solve this with software

The source guides draw one hard boundary: follow-up belongs on quotes that are genuinely being compared. Work that was never shopped needs no sequence — and a quote you could not honestly give in the first place should not exist to be chased.

Anything that quotes an emergency call-out. plumbing guide

You cannot price a leak you have not seen. A number given over the phone becomes an argument on the doorstep, and you will wear it.

The source guides

Every fix above comes from a Comora AI guide, researched and price-checked by hand (27 July 2026). The full playbook for each industry — the thirty-day order of work, the complete stack, the official setup links — lives on its guide:

No vendor pays for placement and Comora takes no affiliate fee, referral cut, or commission from anything named on this page.

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